The chinchillas name is Peak and she will take up to a month to get used to you. She comes with a cage, food bowl, water bottles and the toys. The cage is three stories and she really loves to play with the ramps and move them around the cage. She loves to eat rose hips and loves to run around. One suggestion would be to get a balm for her to run around in because she will try to hide. Try to hold her often that way she will trust u more.